Compliments and Concerns

SaskTel

Contact numbers

If you have a compliment you wish to share or a concern that you want to discuss, call SaskTel at 1-800-SASKTEL
(1-800-727-5835).

If you are not satisfied, request to speak to a Customer Services Manager.

Mailing addresses

You can also write to SaskTel at the following address:

SaskTel Corporate Communications
12th Floor, 2121 Saskatchewan Drive,
Regina, SK S4P 3Y2

Commissioner for Complaints for Telecommunications Services (CCTS)
CCTS is an agency independent of the telecommunications industry, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services

If you have a complaint about your services, including local or long distance telephone service, wireless telephone service, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge.

To learn more about CCTS, you may visit its web-site at www.ccts-cprst.ca or call toll-free at
1-888-221-1687.

Canadian Radio-television and Telecommunications Commission (CRTC)

If you are not satisfied after having dealt with SaskTel, and you have a complaint regarding a regulated service, contact the CRTC, an independent agency of the Government of Canada, responsible for regulating the activities of SaskTel and other telecommunications companies. Call the CRTC, toll free, at 1-877-249-2782 or access information about the CRTC on www.crtc.gc.ca.

To write to the CRTC, use the following address:

Canadian Radio-television and Telecommunications Commission
Ottawa, Ontario
K1A 0N2